closebrothers.com

3.7
3.7 Based on 1.2K reviews

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Pixie R.
Cars4you major bad experience

Between myself my wife and 2 sons we have had 8 finance deals for cars from Close Brothers. The first 7 deals there were no problems with any of the cars however the last one was a nightmare.I bought a car from cars4you in Dunfermline and there was nothing but problems from day .No docs from dealer I had to apply to dvla myself. The repairs I pointed out to the dealer when I paid my deposit were never carried out. Car went into limp mode after a month and the dealer just wasn’t interested and always coming up with excuses. Frankly I think there are more cowboys at cars4you than in a John Wayne movie.The gearbox packed in and I traded the car into Arnold Clark and lost over eight and a half thousand pounds on the car having only owned it for about six months.I feel Close Brothers didn’t fight my cause enough with the dealer but that’s something I will have to live with.I think this last experience will make me wary about using them again even though we had no issues with any of the other loans and cars.

1
Date of experience: Jul 11, 2023

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