Do not use - unprofessional and works outside of FCA guidance. If there were a score less than 1 star I would use that. Louisa in complaints team does not reply to mails nor has she resolved a complaint since July! I have repeatedly asked for e-mail address of CEO and been refused! CLOSE BROTHERS DO NOT RESPOND TO THIS REVIEW WITH CALL US - I HAVE OVER 30 TIMES - ANSWER PHONE WHICH YOU NEVER REPLY TO - how you remain in business is a miracle. Look forward to all of this coming out in CourtClose Brothers the complaint is in the name of Jake Young - do not ask me to ring you don’t answer the phone nor do you reply to e-mails - oh and by the way you have full permission to deal with me - if Louisa did her job properly you would know that and I’m still waiting for your Chief Execs e-mail which once again you have failed to provide
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