Remember to be honest?? Helpful?? Constructive?? Really!!! After receiving a letter regarding my refund back in August I have spoken to 12 people, yes 12!!. Couldn't find my details as old account yet its on the letter they sent! At least 7 occasions the system had gone down! One person said the don't do call backs. Next one said they did but no call back then another said the same and again no call back. 2 different agents said I would receive my refund last week yet still no funds. My details taken at least 10 times also with all saying they would put in the notes yet every agent has said this info is not in the notes!! That 1 star above is NOT deserved as this company close brothers have no idea what customer service actually means!! How can whoever (Mickey, Donald & Goofey) have a pre text of Remember to be HONEST, HELPFUL & CONSTRUCTIVE!! Update now 14 people spoken to. Promised I would receive funds quicker than the 2 weeks previously Promised and the 1 weeks wait promise after . Still waiting tho and still NO management contact!! Obviously close brothers are incapable of dealing with something so so simple. I'm sure solicitors will deal with this issue quicker than this absolute joke of a company!!
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