I raised an issue in August - they told me to instruct an independent mechanic (I did so - using their recommendation). This took some time and I emailed them to let them know about the delays. Finally, once the report was received (about 5 weeks after) - they’d closed the complaint without telling me!As I already had the report, 3 weeks ago they’d opened a new complaint and said someone would contact me within 72 hours and I’ve heard nothing. I’ve asked for callbacks multiple times through phone and email and received nothing.All I want to know is who the complaints officer is so they can talk me through the process! It’s ridiculous that there’s no accountability with callbacks.CDCR-35513023
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