Almost 7 Months battling with the bike shop and the finance company and it getting beyond a joke now.My other half bought an Aprilia RSV4 From Wheels Peterborough. long story short, Bikes been back to Peterborough 3 times, still could not rectify the fault we have had nothing but issue since June, its 125 miles from us to the dealer ship. The dealership has come and collected the bike every time, they're good for that but, The bikes away for a week or 2 at a time. Engineer came out did a report saying not road worthy and has to go back to the dealership, money back etc.Every time you ring Close brothers you get directed to the complaints department that are near impossible to talk to, You are on hold for a minimum of 30 mins and then have 0 knowledge on the complaint you are on about. You constantly get told someone will ring you back, Never had a phone call back. We have always had to ring up and go through the pain of the same conversation with different people to get the same outcome of nothing.You get passed around with nothing getting resolved.The bike got collected from my other half's over a week and a half ago the finance knew this as we had to confirm that was ok. It got taken back so the finance could be unwound and the dealership take whatever off etc. Rang the finance company for an update today 12/12/2023 and we got a response of ' the bike shop needs to come an collect the bike and we ill go from there'. Well that's good but doesn't help when the bike has already been collected.They have 0 knowledge of where anything is and what your case is. My other half has been paying for a bike that he hasn't been able to ride properly since buying it., 7 months of payments and still having to paying now even though we haven’t got the bike. If anyone from close brother would like to enlighten my other half with an email or a phone call his name is Lee Wright and the vehicle is a 19plate Aprilia RSV4.The financial ombudsman have been rung and if this not sorted by This Friday the 15th December this will be going further.Proper sham of a company, I don't think i have any words to describe how bad the customer service is. If you’re taking finance out and have a problem, good luck. Honestly the worse company I think I ever had to deal with.If there is going to be a generic email response to this complaint and nothing actually done about it or ' please email xxx@Xxxx. Don't bother copy and pasting the reply.
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