0 STARS! This company is an absolute joke! If you ever have an issue with a car they provided finance for, get ready for a long and painful road. I got a car 7 months ago that is not fit for purpose. The complaint still isnt resolved to this day! You cant ever get through to the complaints team, instead having to call customer services who know NOTHING at all. They cant put you through to someone so you have to wait for a call back which can take up to 72 hours. The call NEVER COMES! They dont reply to emails and then months later when you stop your payments they send letter and call you instantly... oh and not to mention ruining your credit report by adding missed payments. Close Brothers are an absolute joke and this whole process have severely affecting my mental health and stress levels. They dont care about you if you have an issue but are super helpful when taking out finance. I would like to know if these people are accredited by the FCA as I am taking this further!
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