closebrothers.com

3.7
3.7 Based on 1.2K reviews

...

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Corina Reed
I would honestly rate lower if I could

I would honestly rate lower if I could Do not use these people. They are absolute crooks. They charged me 1 month and then they are asking for more £120 now. Couldn’t get through to anyone to cancel our insurance, 40 min wait on phones, unhelpful staff and just an all round disaster. They said my cancellation request was sent from a different email which is not. They said they try to call me on the 14th of June but they didn’t. I tried to cancel several times, So I got new insurance on my new car else where. 2 weeks later I receive an email Saying my policy is still active and it wasn’t cancelled as I sent from another email. Excuse my luanguage but this company has been nothing but demoralising for me and the amount of hours I’ve spent on hold and chasing them is outrages. Do yourself a favour and steer clear.A lot of time and money wasted that I won’t get back stay clear of these for an easy life.

1
Date of experience: May 17, 2023

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