Absolutely shocking. I have been paying off my bike for over a year now, every payment has been on time never missed it by even a day. Last month I had some unexpected financial issues and my payment didn’t go through. Instead of calling me up and asking me why it hasn’t gone through and offering to support me. I got an automated text telling me the payment had failed and that I had been charged an extra £40 late fee. So I call up and speak the man on the phone very politely and explain my situation and instead of showing even an ounce of sympathy or understanding, he just scolded me about how I need to pay on time and that if I don’t pay I will get more late fees. I’m not tryna be a Karen, but seriously suggest anyone considering going with close brother finance to reconsider. Absolutely terrible.
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