Awful. Avoid Close Brother at all costs.Used them for car finance in Feb 2023 and have had nothing but problems with them ever since. I won't ever use them again and I would STRONGLY advise against anyone else using them.Something as simple as changing the date of a Direct Debit (I was assure by 3 separate advisors that it wouldn't be an issue) has been going on for 5 months now and they STILL have taken the payment on the wrong day. As advised by a very apologetic advisor, I raised a complaint so that I would be able to stop wasting my time once a month trying to get this mess resolved, but the still get it wrong. I called the 'customer service' line to speak to a supervisor to try and get this resolved. The first person I spoke to went to get a supervisor, then hung up on me, the second person said there wouldn't be a supervisor available until next week??!!!Absolute shambles of a company and if there was a way to exit my finance agreement with them, I would. AVOID
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