closebrothers.com

3.7
3.7 Based on 1.2K reviews

...

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Daniel Hughes
Complaint procedure.

Have a complaint going on from 6th March. I called for an update and they said it was closed as they couldn't get ahold of me. I hadn't received any letters, emails or calls. a further call said it got lost as the case handler left the company a while ago and no one picked the case up. It is my work van so I have a serious loss of earnings. I also received a clearance letter and to cancel all direct debits so I did then multiple missed payments put onto my credit score. Still no resolution and no direct contact available. Do not use this company for anything.

1
Date of experience: Mar 06, 2023

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