ABSOLUTELY VILE DO NOT USE THIS COMPANY!!!I was with this company for 3 years to cover my car insurance and never had an issue… until now. After my insurance renewed I recieved a text message asking for some documents stating a ‘photocard’ and ‘driving licence summary’ which I have no idea what that is so I googled it and did it on the DVLA website. I did this about 4 times and it just kept saying invalid information although i thoroughly checked it and it was not incorrect. I sent a photo of my driving license front and back onto their portal and left it as that. I then recieved the same message 7 days later saying ‘URGENT ACTION’ and the same documents were wanted so I sent the same again but put in the comments I was unsure on what a driving license summary is. They then continue to threaten me and sent me a letter stating they had cancelled my policy because I failed to provide the corrcet documents. I found this absolutely disgusting all because I was unsure on what they were asking of me and when I try to contact their number there is never anybody answering the phone. My last payment to them went out after the letter was received and I assumed that that was that and sorted out a new company to cover my insurance. I have now received an email from close brothers claiming I have missed a payment which I am very confused about as they cancelled my policy so why should I owe them more money?! I emailed customer services and they dont reply for another 72 hours and it was completely not helpful. I have now received yet another letter saying the same thing and there will be an extra charge of £20 as I failed to pay which is absolutely disgraceful as I dont owe any more money. I also had a reply from my email saying the same thing that I owe £94 and my account is still ‘active’. I am very stressed with this situation and I strongly advise not using this company to anyone!
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