Called through to CloseBrothersPremiumFinance as they administer my payments for my car insurance. Initially I called up and someone called ‘John’ answered. He took my details then immediately hung up. This was just before 3pm and all I can assume is he was eager to finish work. Not very professional in my humble opinion. This was disappointing as I had been waiting a considerable amount of time to get through.However when I called back I spoke to Mohammed who dealt with my initial query promptly and professionally then proceeded to log my complaint. He even gave me a call back within 5 minutes once logged and gave me my complaint reference number and told me about time scales. Great work Mohammed. You’re an asset to your organisation.
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