I arranged car finance with them and after 9 months of paying monthly requested a settlement quote to settle the agreement. They gave me the figure charging £92 extra without reason and deducing little capital from the total amount paid because all I paid was interest. While I can understand that because the interest and APR were really high, the problem is that they did not provide any breakdown of the figures or explanations, just total figures that I had to trust from their system. The complaint department was very rude when they called me to explain they had close the complaint. I went to the ombudsman and waiting for results now.
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