My wife (Annabelle) took this finance for her car insurance We received a letter today 20/05 stating she had missed a payment, My wife checked her account today the money was send by the bank to close brother but was send back to my wife bank, this could be an issue with the bank but wat annoyed my wife is that there was no communication from close brother no email or phone call stating that the payment didnt go though, most company would give u a text or a notification before handing out late payment charges she was charged 20 something pound admin fee and they also send a default notice on the account, we have a morgage review due to our fix rate ending and this isnt going to look good on our credit file, Life is so tuff and you get company doing this, i am more dissapointed as this is a ftse 250 company and your presenting like this, we will ring on monday to pay and to sort this out. The TRUSTPILOT rating will change upon how sorting this issue out, You need to take default notice its not fair. Communicate with your customers, we are honest hard working people and dont need finacial defaults on account to make our life hard, its one payment that we wasnt awarE that it bounce all you needed to do it say "your money was send back you to pay this now" we would have paid it my wife had the money on her account, we will speak to the baNk about this issue, the complaint is from the admin fee and default, but there was no communication to this*****update****** They have been very patient and worked with us very please with the service changed from 1 star to 5
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