Our experience with Closets by Design during a 9‑month home renovation was extremely disappointing. Our general contractor hired this company to complete four different closet spaces, and from the very beginning the process was plagued with poor communication, repeated errors, and significant delays.Samantha, the sales representative, visited multiple times to design and measure the spaces. Despite these visits, she often took days to respond to emails, and when installation time finally arrived, the measurements for three out of the four closets were still incorrect. Our general contractor had to step in and communicate directly with the installation coordinator, requiring numerous conversations and emails just to get the issues acknowledged and addressed.When we believed everything had finally been sorted out, the installer, Mark, arrived—only to discover that the wrong drawer faces and hardware had been sent. Our GC contacted Nicole to resolve this, but the problems continued. Mark was scheduled at least two more times; on one visit he opened the boxes and found the parts were still wrong, and on two other occasions the company cancelled the installation on the same day because the correct parts had not arrived. This dragged on for months.Eventually, our GC spoke with Angelo to express our frustration and requested a $1,400 reimbursement on a fully paid project of approximately $14,000 plus tax. Despite the extensive inconvenience, repeated mistakes, and the fact that our entire home renovation is now complete except for the closets, the company offered only $500 in compensation.Based on our experience, we cannot recommend Closets by Design. The level of service over these many months has been far below acceptable—poor communication, repeated measurement errors, incorrect materials, and last‑minute cancellations.The one positive note is Mark, the installer. He was polite, efficient, and clearly embarrassed by the ongoing mishandling. He apologized repeatedly and did his best with the situation. Unfortunately, his professionalism was overshadowed by the company’s systemic issues. Even the hardware was repeatedly wrong—black was ordered, but chrome arrived multiple times.Overall, this has been a frustrating and unnecessarily prolonged experience, and we would strongly caution others before choosing this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Looking for closet organization systems, custom walk in closets or storage solutions? We got them. Closets by Design will help you design a closet.
