Review Time
I would recommend Tash Duvall as a Design Consultant for her professionalism, and effective communication. The setup is exactly what I requested, which more than met my expectations. The material is good and the installer was on time, efficient, and did an excellent job.
I would recommend Tash Duvall as a Design Consultant for her professionalism, and effective communication. The setup is exactly what I requested, which more than met my expectations. The material is good and the installer was on time, efficient, and did an excellent job.
Message for ClosetsbyDesign. I was looking to purchase some reach in closets and after getting the 40% +15% sales pitch in the mail decided to check it out. Well after checking reviews I decided not to go with ClosetsbyDesign. You should realize bad jobs, errors, delays and apparent ripping people off do not increase your market or image
Built in desk system was designed but when it came time to install, there have been many problems. The lights didn’t work, the wood was scuffed and the desk panels were either cut incorrectly or installed incorrectly. They have been here twice since first installation and it remains the same. I haven’t been able to use it.
Our experience with Closets by Design during a 9‑month home renovation was extremely disappointing. Our general contractor hired this company to complete four different closet spaces, and from the very beginning the process was plagued with poor communication, repeated errors, and significant delays.Samantha, the sales representative, visited multiple times to design and measure the spaces. Despite these visits, she often took days to respond to emails, and when installation time finally arrived, the measurements for three out of the four closets were still incorrect. Our general contractor had to step in and communicate directly with the installation coordinator, requiring numerous conversations and emails just to get the issues acknowledged and addressed.When we believed everything had finally been sorted out, the installer, Mark, arrived—only to discover that the wrong drawer faces and hardware had been sent. Our GC contacted Nicole to resolve this, but the problems continued. Mark was scheduled at least two more times; on one visit he opened the boxes and found the parts were still wrong, and on two other occasions the company cancelled the installation on the same day because the correct parts had not arrived. This dragged on for months.Eventually, our GC spoke with Angelo to express our frustration and requested a $1,400 reimbursement on a fully paid project of approximately $14,000 plus tax. Despite the extensive inconvenience, repeated mistakes, and the fact that our entire home renovation is now complete except for the closets, the company offered only $500 in compensation.Based on our experience, we cannot recommend Closets by Design. The level of service over these many months has been far below acceptable—poor communication, repeated measurement errors, incorrect materials, and last‑minute cancellations.The one positive note is Mark, the installer. He was polite, efficient, and clearly embarrassed by the ongoing mishandling. He apologized repeatedly and did his best with the situation. Unfortunately, his professionalism was overshadowed by the company’s systemic issues. Even the hardware was repeatedly wrong—black was ordered, but chrome arrived multiple times.Overall, this has been a frustrating and unnecessarily prolonged experience, and we would strongly caution others before choosing this company.
Be careful. This small day-to-day business attempts to break contract by forcing patrons to pre-pay without any course of action should there be discrepancies. You have issues with the install you have no corse to take action. They insist you prepay 100% of the cost prior to install. However, the contract explicitly states that final payment is due upon delivery. Heads up folks, you paid for a closet delivery, not parts for a closet.
My realtor recommended Jack, and from our very first interaction, it was clear we were in great hands. He took the time to truly listen to what we wanted and asked thoughtful questions to understand how we actually use our space, not just how it looks on paper. That level of care made all the difference.Jack did an incredible job designing our walk-in closet and was extremely intentional about every detail. What impressed us most was how he helped us save thousands of dollars by creating an efficient, smart design that maximized space without overbuilding or pushing unnecessary upgrades. He was honest about what we did and didn’t need, which made us trust his recommendations completely.Beyond his talent, Jack is simply a pleasure to work with. He is communicative, responsive, charismatic, and very down to earth. He explained the process clearly, educated us along the way, and made sure we felt confident and informed at every step. You can tell he’s highly intelligent and deeply knowledgeable about his craft — designing closets isn’t just his job, it’s something he truly takes pride in.This experience felt personal, professional, and stress-free from start to finish. We never felt rushed or pressured, just genuinely supported. If you’re considering Closet by Design, I can’t recommend Jack highly enough. He exceeded our expectations in every way and delivered a result we absolutely love and will enjoy for years to come.
Our first experience buying from Closets by Design Jacksonville will be our last. This is due to a failure on the part of the company's installation team. The two guys sent to assemble our custom wall unit did not follow the approved and documented design instructions. It's unclear whether they were at fault, or were given misinformation. Either way, the $5K wall unit was nearly complete when we discovered the problem. I notified the designer/sales associate, who was quick to triage the situation by contacting the installation manager. The guys had to dismantle what they had just spent two hours putting together and then drive the components back to the warehouse. They returned ninety minutes later with new components and started the process all over again. What should have taken a couple of hours monopolized the better part of a day and left visible drill holes from the wrong install in our freshly painted walls. The experience was a fiasco. I would never recommend Closets by Design.
This is our experience with CBD Niagara The entire process took 4 months from beginning to end. The design suggested deviated from what I originally asked for however you trust the experts and believe the design they reccomend will work. Not the case. The designer is not well equipped to develop a design that can be installed with satisfactory outcome. The single door the shelf theee drawer cabinet was installed so the the handle hit the wall and the pull outs (suggested instead of drawers) could not be installed full width due to the standard hinge CBD use, they can not or do not uses flat hinges. this resulted in the installer having to significantly reduce the size of the drawer and off set the drawer by using an unsightly laece plastic spacer. This was not functionally nor aesthetically what one would expect from a custom design company. The installer was an expert at gaslighting and manipulation ranting at me and showing me her own 20 year old “custom” (builders install) kitchen showing how the handle of her cabinet hit her cork board and how her pull outs had spacers. Well design has come a long way in 20 years. after a battle to accept the design was flawed we settled on what I originally asked for 3 shelf closet with a door and 3 drawers with soft close and no handles and push latches. One we settled on this the real hell began they basically said they would not complete the work without me signing an agreement/gag order, They were in a very strong bully mode until they realized I stoped payment on the final payment and put a dispute in on the deposit. Along comes Lee to work things out. We agreed to rework and set time for this to begin we agreed upon a date and window of time. the time was pushed to later the morning of the rework then pushed again because they needed to recut some of the install pieces then they were still not on site as promised. finally the installer arrived 1 hour and 45 min past the final agreed upon time! Then the hardware for the handelless drawers would not fit the installer apologized and sais the office would call to make a final appointment, a week on there was no call. I spoke with Lee again and in 10 minutes I had a call from the head office to book a time to get the job done. Just today th closet is finally complete. To be clear if I could write 2 reviews the installation team and Lee would get 5/5 and head office design, booking, finance and the franchise owner 0/10. They are franchises and that was our aha moment as we had used them in another city and they were fabulous. my advice, call around and ask if anyone has used the local franchise. Do not rely on reviews, they take a brutal and illicit stance to gag anyone who has had any issues and it probably works for them most of the time. My advice would be to find a local cabinet maker with good referrals from their local customers. Thats where we will go when we do our walk in closet, under stair storage and wine cellar. Man I am so glad I started small. The aggravation and frustration alone was beyond reason and not worth trying to support pursuing any CBD franchise for any further work. This put our entire renovation plan 4 months behind all for the sake of one basic simple closet install.
Zero Customer Service and a production dept that has no clue. My 1 day project is going on 4 months with no end in sight. Maybe they should sub out to another franchise to complete my project. Insisted on requesting and cashing my check although project wasn't complete.
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Looking for closet organization systems, custom walk in closets or storage solutions? We got them. Closets by Design will help you design a closet.
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