Our first experience buying from Closets by Design Jacksonville will be our last. This is due to a failure on the part of the company's installation team. The two guys sent to assemble our custom wall unit did not follow the approved and documented design instructions. It's unclear whether they were at fault, or were given misinformation. Either way, the $5K wall unit was nearly complete when we discovered the problem. I notified the designer/sales associate, who was quick to triage the situation by contacting the installation manager. The guys had to dismantle what they had just spent two hours putting together and then drive the components back to the warehouse. They returned ninety minutes later with new components and started the process all over again. What should have taken a couple of hours monopolized the better part of a day and left visible drill holes from the wrong install in our freshly painted walls. The experience was a fiasco. I would never recommend Closets by Design.
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