This is our experience with CBD Niagara The entire process took 4 months from beginning to end. The design suggested deviated from what I originally asked for however you trust the experts and believe the design they reccomend will work. Not the case. The designer is not well equipped to develop a design that can be installed with satisfactory outcome. The single door the shelf theee drawer cabinet was installed so the the handle hit the wall and the pull outs (suggested instead of drawers) could not be installed full width due to the standard hinge CBD use, they can not or do not uses flat hinges. this resulted in the installer having to significantly reduce the size of the drawer and off set the drawer by using an unsightly laece plastic spacer. This was not functionally nor aesthetically what one would expect from a custom design company. The installer was an expert at gaslighting and manipulation ranting at me and showing me her own 20 year old “custom” (builders install) kitchen showing how the handle of her cabinet hit her cork board and how her pull outs had spacers. Well design has come a long way in 20 years. after a battle to accept the design was flawed we settled on what I originally asked for 3 shelf closet with a door and 3 drawers with soft close and no handles and push latches. One we settled on this the real hell began they basically said they would not complete the work without me signing an agreement/gag order, They were in a very strong bully mode until they realized I stoped payment on the final payment and put a dispute in on the deposit. Along comes Lee to work things out. We agreed to rework and set time for this to begin we agreed upon a date and window of time. the time was pushed to later the morning of the rework then pushed again because they needed to recut some of the install pieces then they were still not on site as promised. finally the installer arrived 1 hour and 45 min past the final agreed upon time! Then the hardware for the handelless drawers would not fit the installer apologized and sais the office would call to make a final appointment, a week on there was no call. I spoke with Lee again and in 10 minutes I had a call from the head office to book a time to get the job done. Just today th closet is finally complete. To be clear if I could write 2 reviews the installation team and Lee would get 5/5 and head office design, booking, finance and the franchise owner 0/10. They are franchises and that was our aha moment as we had used them in another city and they were fabulous. my advice, call around and ask if anyone has used the local franchise. Do not rely on reviews, they take a brutal and illicit stance to gag anyone who has had any issues and it probably works for them most of the time. My advice would be to find a local cabinet maker with good referrals from their local customers. Thats where we will go when we do our walk in closet, under stair storage and wine cellar. Man I am so glad I started small. The aggravation and frustration alone was beyond reason and not worth trying to support pursuing any CBD franchise for any further work. This put our entire renovation plan 4 months behind all for the sake of one basic simple closet install.
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