I have never had a worse experience with a company before. The process was flawed from the very beginning and Closets By Design admits it. They know their designer/sales guy measured wrong, didn't take water lines into account and changed the design without my consent and told me via text message--so incredibly unprofessional. I got a sketch on graph paper and that is what they think is sufficient for a $6k install. Why don't they use CAD? I should have seen a rendering at the minimum.I paid for a product that was not what I designed, and they have offered no way of making it right. The design was so flawed the installers had to build a faux wall to make it work and in doing so took up 18" of precious space. I will never work with this company again and wish had read some of these reviews before committing to them; I highly discourage you from working with this company, Aaron and Nick in sales/install specifically. The only good part was the guys that actually installed the flawed design and did the best with what they had-- talk about making lemonade from lemons. If you are unwise enough to do project with these people (DON'T) make sure Aaron is not your sales person and make sure that CJ and Jonathon are you installers. CJ and Jonathon were wonderful, the only acceptable part of this process and company.
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