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CloudCone Los Angeles Hypervisor Incident – Lost 2 VPS & All Data (No Recovery)

I want to share my experience with CloudCone so others can make an informed decision.I had two active VPS servers in their Los Angeles (DC1) location. Both servers went completely offline for multiple days due to a hypervisor-level security breach, confirmed by CloudCone’s own status page.What Happened:CloudCone reported a hypervisor outage caused by unauthorized management-layer access.Affected VPS nodes were isolated and rebuilt.Customers were told reinstallation was mandatory.All existing VPS data was permanently lost.No disk-level recovery was offered.CloudCone explicitly required VPS reinstallation before service could resume, which formatted the disks and destroyed all data.Impact on Me:2 VPS servers completely lostAll production data goneServices down for 6+ daysSupport ticket was locked and closed, with replies redirected to a generic status pageNo clear recovery timelineNo compensation offeredSupport Experience:Acknowledged the incident, but communication was one-wayTickets were lockedUsers told to wait for emailsNo individual recovery optionsNo immediate compensationImportant Notes from CloudCone:Billing systems were not compromisedOnly a subset of nodes affectedFrom a customer perspective, the result is identical: total data loss on affected VPS instances.Final Thoughts:I understand that security incidents happen. But CloudCone’s handling was unacceptable for any production workloads:Mandatory reinstall with no recovery optionsMultiple days of downtimeLocked support ticketsComplete loss of customer dataRecommendation:If you are considering CloudCone:Treat local VPS storage as disposableMaintain frequent offsite backupsBe prepared for full data lossBased on my experience, I cannot recommend CloudCone for critical or production systems. Using them for anything important is high-risk and irresponsible.

Date of experience: Feb 01, 2026