Review Time
We recently lost all data on our VPS, which caused serious business and client issues. This was a major incident and not something we expected from a hosting provider.
Unfortunately, the server went down again today. Experiencing data loss and then repeated downtime makes it very difficult to trust CloudCone for production use.
For businesses, stability and proper backup systems are critical. Based on our experience, the reliability has been very disappointing. I hope they improve their infrastructure and prevent this from happening to others.
After more than 5 years, they suffered a ransomware attack on their Los Angeles instance, which affected all their VPS nodes. I lost all my data from 15 years of software and my clients' data. They don't do backups and don't offer backups for purchase in their plan. The cheap option ended up costing me dearly!
Avoid CloudCone - Critical Data Loss RiskAfter their 2026 security breach, my servers were hacked and all data was permanently lost with no recovery option. Performance is consistently slow and unreliable. Support was unhelpful during the crisis. A high-risk service that wasted my money; I cannot recommend them for any important use.
The servers across the entire region crashed, causing all users in that region to lose all their data, which is irretrievable. There has been no public statement from the authorities, and several days have passed without any compensation, restitution, or even a single word.
Do not use cloudcone, they lost my vps data in los angels and did not provide me any compensation, only 1 month extension they give and they are expecting renewal payment with more extension in future. But this is not going to work, because they lost data, they will do same in future too.The data loss incident occurred due to hack I believe, very poor server admins running this company. I have moved my service to zelt.ae and become happy to stay there.
Worse service of all, their LA stack got hacked, all OUR data was lost and services are still unavailable after 5 days.No compensation, no straight and accurate information, their support service will copy & paste the same explanation with no accountability from them.This is not a serious company, if you are running Prod services use any other serious cloud provider.
Their VPS in Los Angeles was hacked, and their support team hasn't resolved anything. I've been without access for five days now, and the worst part is that I didn't have any backups. My website and everything else is gone because of them. It was the worst experience ever. I wouldn't recommend this provider under any circumstances.
After more than 5 years, they suffered a ransomware attack on their Los Angeles instance, which affected all their VPS nodes. I lost all my data from 15 years of software and my clients' data. They don't do backups and don't offer backups for purchase in their plan. The cheap option ended up costing me dearly!
I want to share my experience with CloudCone so others can make an informed decision.I had two active VPS servers in their Los Angeles (DC1) location. Both servers went completely offline for multiple days due to a hypervisor-level security breach, confirmed by CloudCone’s own status page.What Happened:CloudCone reported a hypervisor outage caused by unauthorized management-layer access.Affected VPS nodes were isolated and rebuilt.Customers were told reinstallation was mandatory.All existing VPS data was permanently lost.No disk-level recovery was offered.CloudCone explicitly required VPS reinstallation before service could resume, which formatted the disks and destroyed all data.Impact on Me:2 VPS servers completely lostAll production data goneServices down for 6+ daysSupport ticket was locked and closed, with replies redirected to a generic status pageNo clear recovery timelineNo compensation offeredSupport Experience:Acknowledged the incident, but communication was one-wayTickets were lockedUsers told to wait for emailsNo individual recovery optionsNo immediate compensationImportant Notes from CloudCone:Billing systems were not compromisedOnly a subset of nodes affectedFrom a customer perspective, the result is identical: total data loss on affected VPS instances.Final Thoughts:I understand that security incidents happen. But CloudCone’s handling was unacceptable for any production workloads:Mandatory reinstall with no recovery optionsMultiple days of downtimeLocked support ticketsComplete loss of customer dataRecommendation:If you are considering CloudCone:Treat local VPS storage as disposableMaintain frequent offsite backupsBe prepared for full data lossBased on my experience, I cannot recommend CloudCone for critical or production systems. Using them for anything important is high-risk and irresponsible.
It used to be good, until they let hacker ransom all data on server in LA. And almost 2 days my VPS still cannot access, and i do not know how long i have to wait. And seem like all data also gone. Even the enterprise did not have their backup plan.
Claim your business profile now and gain access to all features and respond to customer reviews.
An unmatched stack of cloud services that collaborate to provide a scalable infrastructure for your online presence, fully managed by friendly humans.
pacvan.com
pieinsurance.com
pubscale.com
kibopay.com
rephunter.net
timekettle.co
hartmanns.dk
www.americanexecutivecenters.com
ijtdirect.co.uk
mr-survey.com
