I have been renting for a few years now and what you think would be standard professional practice does not apply to this company. The phones lines are barely picked up and information is not consistently communicated with all team such as when deposits are returned as I was told by the end of the week and over the phone was then told two weeks. The representative I spoke with was incredibly unprofessional and dismissive after I had said I wasn’t interested with the room due to how unclean the property was and sent over photos of the front porch littered with rubbish and all sorts. Following this I made a complaint about this and the customer service team informed her which prompted her to confront me about my experience with her which is insane. The worst part about this whole situation was the holding deposit I paid to secure took far too long to be returned. I had asked for a simple email confirmation of this but the representative I was in contact with did not provide one and the team I spoke with over email could not get a response from whoever was managing the finances. I spent over two weeks trying to get some form confirmation for the holding deposit until they randomly sent it back with no confirmation email. Be very wary as they don’t use a deposit protection scheme.
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Cloud Homes offer a property management and residential sales business. Our online estate agency and property management services are backed by a huge amount of industry experience from every one of our staff members.
We offer both traditional and online estate agency sales from £495. We know the future of property sales is online but many still prefer the traditional method, consequently we have experts in both fields based in our Salisbury offices.
Our property management service has a strong focus on customer service, compliance and legislation.See more
