Unprofessional and badly managed. Over the 10 month we lived there we had our mail keys withheld for over 2 months, 2 leaks from flats above us, cockroaches, a broken dish washer for the entire duration of our tenancy (with no rent deduction), a variety of mould in the laundry room, worrying smouldering piles of ash outside the main entrance, regular unannounced entries into our apartment by staff, and now they will not return my deposit to me (it's currently been 2 months since my tenancy ended).I have contacted both the general Cloud Student Homes email and the Stratus email but had no response. I have opened a request through the deposit scheme which they have also not responded to so I will have to spend time and money contacting a solicitor. Generally the company seem bad at responding, but Stratus in Sheffield seems particularly bad. The building is a mess and student ambassadors have no idea what they're doing.(The only good thing I have to say is that the Stratus caretaker is lovely and the only person who got anything done. He fixed any issues that he could himself. He was let down by the management who at the beginning of our tenancy didn't forward issues to him quickly, and later on wouldn't contact specialist e.g plumbers, quickly or sometimes at all (re the dishwasher))
Claim your business profile now and gain access to all features and respond to customer reviews.
Cloud Homes offer a property management and residential sales business. Our online estate agency and property management services are backed by a huge amount of industry experience from every one of our staff members.
We offer both traditional and online estate agency sales from £495. We know the future of property sales is online but many still prefer the traditional method, consequently we have experts in both fields based in our Salisbury offices.
Our property management service has a strong focus on customer service, compliance and legislation.See more
