I ordered two items for Christmas, and they arrived on time. A $15 pop-it toy was added to my order automatically. Unfortunately, neither child liked their hoodies, which were both quite oversized, so I requested to return the hoodies and the toy. One hoodie can't be returned because the tag was removed, and the other can't be returned due to a mismatch with the internal order number. The customer service phone line is just a bot, making it impossible to reach a live representative for assistance with the return. Returns are supposed to be handled via email, with a guaranteed response time of 24 hours, but it's been over a week since my last message.
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