I ordered a Google Pixel 6 specifically in "Pristine" condition. However, I received a different condition of the Google Pixel 6 instead.Screen has visible glue or dirt residue around the edges, and the sides are covered in scuffs and marks. Overall, it appears to be a phone in "Fair" or "Good" condition at best.On the Clove website, "Pristine" condition is listed as SKU: RMAV-GOGP-P6GRN-GAU. Instead, I received SKU: RMAV-A-GOOG-P6-128-GN, which appears to be a different condition. Well done, Clove!There are three possible scenarios here:[1] Clove may have accidentally sent me someone else's order, resulting in a "Fair" condition.[2] Clove might have assumed that as a new customer, I wouldn't notice the difference and took a risk by sending out a "Fair" condition instead of "Pristine" to maximize profits.[3] The person responsible for picking and packing the order could be blind and unable to distinguish between "Pristine" and "Fair" condition devices.I tried contacting Clove multiple times throughout the entire day on Friday (27/02/2026). Line was always busy, and I received no answer. I also sent an email but haven't received any updates. If you're paying for "Pristine" quality, don't expect to receive that condition.Very disappointed. AVOID!
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A UK based specialist of smartphones and associated mobile technology, including, tablets, connected home equipment and dash cams.
Established in 1992, Clove technology has a strong presence in the mobile space and are recognised partners and resellers with many of the leading brands including Samsung, Motorola, Sony, HTC, BlackBerry and many more.
