Review Time
I ordered a Google Pixel 6 specifically in "Pristine" condition. However, I received a different condition of the Google Pixel 6 instead.
Screen has visible glue or dirt residue around the edges, and the sides are covered in scuffs and marks. Overall, it appears to be a phone in "Fair" or "Good" condition at best.
On the Clove website, "Pristine" condition is listed as SKU: RMAV-GOGP-P6GRN-GAU. Instead, I received SKU: RMAV-A-GOOG-P6-128-GN, which appears to be a different condition. Well done, Clove!
There are three possible scenarios here:
[1] Clove may have accidentally sent me someone else's order, resulting in a "Fair" condition.
[2] Clove might have assumed that as a new customer, I wouldn't notice the difference and took a risk by sending out a "Fair" condition instead of "Pristine" to maximize profits.
[3] The person responsible for picking and packing the order could be blind and unable to distinguish between "Pristine" and "Fair" condition devices.
I tried contacting Clove multiple times throughout the entire day on Friday (27/02/2026). Line was always busy, and I received no answer. I also sent an email but haven't received any updates.
If you're paying for "Pristine" quality, don't expect to receive that condition.
Very disappointed. AVOID!
I ordered a Google Pixel 6 specifically in "Pristine" condition. However, I received a different condition of the Google Pixel 6 instead.Screen has visible glue or dirt residue around the edges, and the sides are covered in scuffs and marks. Overall, it appears to be a phone in "Fair" or "Good" condition at best.On the Clove website, "Pristine" condition is listed as SKU: RMAV-GOGP-P6GRN-GAU. Instead, I received SKU: RMAV-A-GOOG-P6-128-GN, which appears to be a different condition. Well done, Clove!There are three possible scenarios here:[1] Clove may have accidentally sent me someone else's order, resulting in a "Fair" condition.[2] Clove might have assumed that as a new customer, I wouldn't notice the difference and took a risk by sending out a "Fair" condition instead of "Pristine" to maximize profits.[3] The person responsible for picking and packing the order could be blind and unable to distinguish between "Pristine" and "Fair" condition devices.I tried contacting Clove multiple times throughout the entire day on Friday (27/02/2026). Line was always busy, and I received no answer. I also sent an email but haven't received any updates. If you're paying for "Pristine" quality, don't expect to receive that condition.Very disappointed. AVOID!
My second purchase, this time a phone for myself. Pretty straightforward, good customer service. Post purchase Update: Not their fault! Unfortunately, I find these new "smart" phones a bit overwhelming, so heading back to a newer feature phone, as my mobile service keeps threatening me that they will switch off 3G.The return process was understandably fair and straightforward.
Brilliant experience right through from finding the right phone on the website to next day tracked delivery. The phone itself is immaculate with hardly a mark on it. Battery health is excellent and lasts me at least 2-3 days.
Ordered two phones then later that day was informed that the colours I had chosen had run out. They suggested alternative colours which I was perfectly content with. As this was late in the day I assumed that the best delivery now would be the the day after next. So the next morning l sent an email asking how much updating to next day would cost to ensure that I received it on the day I would be in. No sooner than I had sent the message the doorbell rang and I was handed my two phones!!How on earth had they managed this?Absolute brilliance, what an incredible company to deal with, I am so impressed and would thoroughly recommend them to anybody. So a very big thank you to Clove Many many thanks.
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A UK based specialist of smartphones and associated mobile technology, including, tablets, connected home equipment and dash cams.
Established in 1992, Clove technology has a strong presence in the mobile space and are recognised partners and resellers with many of the leading brands including Samsung, Motorola, Sony, HTC, BlackBerry and many more.
