I am a restaurant owner and my experience with Clover has been very stressful and financially damaging.
In 2018 I purchased Clover Flex machines for my restaurant and in 2023 I fully bought out the lease. In 2024, while opening a second restaurant, a Clover sales representative convinced me to purchase new POS equipment and also “upgrade” my existing machines.
After this, I started noticing unexpected charges related to equipment that I had already paid off. I repeatedly contacted Clover, but they kept directing me to the lease department. The lease department then told me to contact the sales representative, who eventually disappeared and stopped responding.
Later another representative promised to fix the issue and asked me to order new equipment again. He assured me the old accounts would be closed and any extra charges would be refunded.
Instead, I later discovered I had multiple active leases for each restaurant, even though I only have one set of equipment per location. I am now being told I am legally responsible for all of these leases.
No one clearly explained this when the contracts were signed. Now Clover, the lease company, and the sales representatives all redirect responsibility to each other.
This experience has caused significant financial loss, wasted time, and operational disruption during busy service hours.
Restaurant owners and small business owners should be very cautious when dealing with Clover leasing and equipment upgrades.
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