Review Time
Nothing but a constant money grab! Fees rise almost immediately for “business growth”. They constantly create device issues to force you into new equipment. You’ll start noticing that at the 3 year mark. They’ll tell you if you don’t upgrade your equipment then they will stop security monitoring then charge you a higher monthly fee just because you don’t buy a new device. Now they are saying “a sensor has been tampered with” on our other device and turned off all credit card payments and said we need to purchase a new device. If we turn the payment processing back on then we’re not P2PE compliant. Horrible company. They’re monthly and credit card processing fees are ridiculous! HATE we ever listen to their bs.
When I was opening my business bank account, the bank recommended Clover and I didn’t think twice about it. Huge mistake!!!
Months later, I started digging into my statements and realized there were so many hidden fees they never mentioned. It ended up being way more expensive than what they initially quoted.
To make it worse, their customer service is horrible. It’s almost impossible to get a clear answer because of the language barrier, and they can’t even explain where the fees are coming from.
My support tickets just sit there for weeks with zero updates.
I finally switched to Biyo POS and it’s a night-and-day difference—everything is clear, with no hidden add-ons.
Save yourself the stress and stay away from Clover!
Anyone, and i mean ANYONE thinking of using this platform in your business be WARNED!! DO NOT USE THIS COMPANY! They have hidden fees. They would charge my acct .75 cents and because I would use controls so that transactions would not clear They started charging my account $175.00 for the .75 cent charge. I had to call so many times asking about this charge and most of the time the service rep would scold me telling me how to manage my money by saying to just make sure that I dont turn off my card, or offering advice that I didnt ask for. I know it is really hard to offer you the reveiw reader all of my ba4d experiences so that I can help you not have any, all I can say is save yourself the headache and use another p.o.s. platform. Horrible experience, horrible customer service, they stole hundreds from me maybe even thousands. Seriously if you like working for urcself
It is a very easy service to use. The only thing I don't understand and my customers also don't understand. Is when the charge doesn't go through. There is never an explanation and it does make it difficult to explain to my clients.
I can't imagine ever using this service again. While their customer support remains highly rated, the risk management is severely lacking. The supervisor I dealt with was quite arrogant, and I have recordings to back up my claims. In my view, this company has lost its credibility, especially considering I was once a loyal customer.
If I could give it no stars, I would. I had the account for less than a week and was assured there would be no charges. However, immediately after downloading the app, I was charged $21.60. I promptly closed the account, yet I was still billed, and then hit with another charge the following month. Reaching a representative is nearly impossible, and when they emailed me, they claimed they would only refund $19.95 because they do not refund taxes. My second refund request was denied as they said I already had a refund in process. This service feels like a complete scam. I strongly advise against signing up.
I would give zero stars if possible. I had the account for less than a week. I was assured there would be no charges, yet after downloading the app, I was billed $21.60. I closed the account immediately, but was still charged, and then hit with another charge the next month. Reaching a representative is nearly impossible, and when they emailed me, they claimed they would only refund $19.95 because they don't refund taxes. My second refund request was denied as they said I already had a refund in process. This service feels like a total scam. I strongly recommend against signing up.
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