Clover Health uses Dentaquest (under Sunlife) which has been an absolute nightmare to deal with for dental and vision. Almost every "in network covered provider" has told me they will not accept dentaquest. The ones that do are 40 or 50 miles away. Trying to reach a representative at Clover Life is also difficult. Their telepromp system makes no sense whatsoever and it takes almost 4 minutes just to get someone on the phone. They ask you to "press one to enter your member number". Why do I need to press 1 to enter my member number? I'm not even sure that I need to enter it, and if I do what do I need to press one to do that? I've never seen any company operate this way. DentaQuest should be investigated and clover health is not doing enough for their members that have to navigate through this terrible experience with their chosen dental and vision provider.
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With most plans at $0/month, Clover is a Medicare Advantage PPO giving members more coverage for less cost, including drug and vision benefits, plus more.
