I agree with Drew. From the beginning, very professional and they even spoke fluent understandable English as the three people I spoke with all had British accents. My agent, Malachy, made sure I understood everything, and made certain I wrote important things down. Like his name, the application number, his phone number. I even received a copy of everything from right off the link I was texted to sign. Furthermore, I go from Health Insurance (United) with a $5400 deductible and $9200 out of pocket max to zero deductible, $1300 out of pocket max, plus $537 a month Flex Card subsidy. Any other time, I can’t understand anyone. Even though they spoke English, the Indian (dot not feather) accents are so heavy, I can’t understand anyone barely keep up. Aside from that, I chose my own plan on Marketplace however, a good friend used these “Indian” agents and for 14 straight months ending February, at the beginning of 13 of them, she had a different health plan that required her to spend hours on the phone as she takes medication she has to have. I told her what was probably happening was these agents get a fee for taking your Marketplace application down and submitting it (like$50). They were doing it EVERY month. She complained with good reason. Ultimately Marketplace stopped her insurance altogether saying something was fraudulent. I know personally, for a fact, it wasn’t anything she did. February this year was the last she had health insurance. So I do a little research and sure enough, it’s a big deal and the government says what is happening is just what I suspected. It’s like Marketplace, all the cell companies, and certain entities use the same call centers.
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