I’ve only given it 1 star because I had to. Avoid this company. We have been dealing with them for 10 months now. 3 houses lost and thousands of pounds too. It has been the most stressful time of our life. The communication is terrible. We were told conflicting information all the way through. Then we are told they had never told us that information. We put in a complaint and we’re told everyone else was going through the same issues due to covid and that the staff are the best they have. It really does question what you have paid them for. All the chasing and sorting out information we had to do ourselves. Whenever you call for an update or to speak to an advisor they are never available and you have to keep chasing to get a call back. We have been given false hope and information all the way through. We didn’t get a good service at all. These are supposed to be brokers for specialist lenders for people with poor credit. They have made it impossible for us to get a mortgage. We have provided everything required but there’s always something else needed and more money to spend for it to be declined in the end. We get told one thing from Paul and another thing from Emma. Nothing ever adds up. Then they turn the blame on us. We were reassured they would find us a mortgage and after all this time they haven’t. Covid is being blamed on a lot of things. We even had to find a 25% deposit (which is crazy for someone with poor credit) we did find this and yet still can’t secure a mortgage. This has effected our lives and mental health massively. CLS don’t care. They go home to their lives and they still get paid. Absolutely shocking company!!!!I understand we may not have been the most straightforward case but that’s what a specialist lender is for to help you. They have just taken money off us and gave up false hope. We also have hard searches on our credit files now which isn’t going to help our credit. They also appear to remove bad reviews. I’ve left a review before and that has completely disappeared.No one is interested in working with you to find out what has happened and to try and find a solution. This review will probably be ignored and taken down!
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CLS Financial Advice provide unsecured loans.
