I can’t fault the mortgage application and progression side of things; Amy and Steve were both great. However….that’s where it all went wrong….after completion, we received a phone call from CLS asking to book a telephone appointment with us to offer financial advice re insurance policies. I said I didn’t need one, I was told it was compulsory. Thinking that this was a condition of the mortgage, I agreed and spoke with one of their advisors. Realising it wasn’t a condition of our lender, I left the call as I would review the policies they sent me and let them know if I was interested. Then the stalking began…..I was hounded by Kate Wiseman, who was ringing me 2-3 times a week re purchasing insurance policies. I missed the first few calls but you would think she would get the hint….I then blocked her number only for her to start calling me from different numbers….I emailed our progressor, Amy, told her I wasn’t interested and to ask Kate to stop calling me. I then began to receive emails, demanding I sign a disclaimer. I don’t have a printer at home, so can’t sign it. At no point did I ask for, or agree to financial advice, so why do I have to sign a disclaimer?! I am still receiving emails now….I won’t use this company again due to the post sales issues and them spamming me with calls and emails, which is a shame as I was happy with the mortgage side of things.
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CLS Financial Advice provide unsecured loans.
