We booked our holiday for £130 for a 4 night stay at Broadland Sands Lowestoft arriving 22nd September. Had to pay for 4 people even though there are only 2 of us but thought the price was reasonable at the time. We were advised on several occasions including the day before we arrived that we had been upgraded to a superior Gold star 2 bedroom caravan. On arrival we saw that in fact we had been allocated a 3 bedroom caravan and the main bedroom was tiny as of course the 3rd bedroom which we didn't require had taken up room from the main bedroom. Access around the bed was almost impossible as the space was so tight. However we unpacked and thought it would be ok. After an uncomfortable night we complained to the reception staff who said that the Sun had 'upgraded' us to a 3 bedroom and we should have been advised via email, which we were not. To be fair they offered to move us to a 2 bedroom but we couldn't face packing up, moving and unpacking again so we left the following morning after a 2nd uncomfortable night! The 3 bedroom caravan was not in our opinion an upgrade if the main bedroom is so space compromised. They confirmed there were only 2 of us only 3 days before we arrived! Also, we found that if we had booked direct, we could have paid £99 instead of £130, so Sun holidays are not always cost effective.The caravan was clean, well equipped and the reception staff were very pleasant.
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