Review Time
I have been made aware that booking direct with Parkdean rather than using sun Holidays is cheaper and also includes the guest passes. I have tried to get a refund as this is fraud and false advertisement.
Sun holidays has now stopped all communication with me after several emails. They are taking advantage of low means families and are scamming people out of there hard earnt money.
I have been made aware that booking direct with Parkdean rather than using sun Holidays is cheaper and also includes the guest passes. I have tried to get a refund as this is fraud and false advertisement. Sun holidays has now stopped all communication with me after several emails. They are taking advantage of low means families and are scamming people out of there hard earnt money.
I'm actually on Southview holiday park as I write this, caravan site sunset. 1st when we arrived and checked in at 4pm the caravan was an absolute disgrace and not cleaned at all, the beds was stained and unclean so I report this to onsite office and asked to be moved. That wasn't happening and instead they sent a bloke to sort beds and 2 cleaners to clean the caravan. 5.30pm they got it looking better than it was. Today my 2nd day early morning a security guard knocks with a clipboard asking me to rate the caravan so I give it 0 and explained why. Then 4.30pm the carbon monoxide alarm starts blaring out so I ring the office to be told the maintenance man will attend. 5.30 I ring back asking if maintenance was still on his way and I was reassured he was and he's working until 6pm..I was told there office doesn't close until 7pm so at 6.40 when no maintenance engineer attending to check out this carbon monoxide alarm I decided to ring the office seen as they don't close until 7pm. 15 telephone calls and they didn't answer the phone. Anyone who's stayed on sunset knows the distance walking to main office especially been at the far back, it's a good hike the office would have been closed by time I got there. I feel I'm deliberately ignored because I voiced an opinion on the state of this unclean caravan. I believe they had no intention of helping me with this carbon dioxide machine because I voiced an opinion on the cleanliness of this van. 4.30 it was reported, they had ample time to help. Disgusting service all round!
We booked our holiday for £130 for a 4 night stay at Broadland Sands Lowestoft arriving 22nd September. Had to pay for 4 people even though there are only 2 of us but thought the price was reasonable at the time. We were advised on several occasions including the day before we arrived that we had been upgraded to a superior Gold star 2 bedroom caravan. On arrival we saw that in fact we had been allocated a 3 bedroom caravan and the main bedroom was tiny as of course the 3rd bedroom which we didn't require had taken up room from the main bedroom. Access around the bed was almost impossible as the space was so tight. However we unpacked and thought it would be ok. After an uncomfortable night we complained to the reception staff who said that the Sun had 'upgraded' us to a 3 bedroom and we should have been advised via email, which we were not. To be fair they offered to move us to a 2 bedroom but we couldn't face packing up, moving and unpacking again so we left the following morning after a 2nd uncomfortable night! The 3 bedroom caravan was not in our opinion an upgrade if the main bedroom is so space compromised. They confirmed there were only 2 of us only 3 days before we arrived! Also, we found that if we had booked direct, we could have paid £99 instead of £130, so Sun holidays are not always cost effective.The caravan was clean, well equipped and the reception staff were very pleasant.
Booked a holiday and took out insurance and luckily I had taken out insurance or so I thought. Contacted sun holidays to tell them I would need to cancel as there was a death in the family they told me to send a copy of the death certificate so my partner sent it to them got a message back saying they could not open it so I sent it from my phone they confirmed that they had got it and they would forward it to the relevant department and I would get a reply within 2 days weeks later I phoned and they said it had been sent to the relevant department and I would get a reply the next day 3 times I was gobbled of with this reply now another 2 weeks have passed so I will need to contact them again. It was bad enough with losing a family member and having to send a copy of death certificate just felt like they were saying I had told them lies So basically the insurance you pay for is really worthless
I cannot thank Hannah at Sun holidays enough for the help she gave after suffering a family bereavement and the first colleague I spoke to dismissed my please for help I called back and Hannah realised how exceptional my case was and managed to get my dates sorted. Thank you from the bottom of our hearts
This was all a joke there are no holidays for £9.50 and I had to fill up the form about five times and each time I filled the form in it took me back to the beginning again eventually it worked then crashed and then wouldn't work anymore complete and utter waste of time.
Well I paid 235£ for 4 nights in Wales golden sands for 5 peopleWhich includes a newborn. Charged me for a newborn. Then I find out golden sands have sent me another bill of £120 so it would of been easier to book through golden sands. On top of that golden sands contacted me to tell me their was no upgrade available even after buying the upgrade
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