I'm actually on Southview holiday park as I write this, caravan site sunset. 1st when we arrived and checked in at 4pm the caravan was an absolute disgrace and not cleaned at all, the beds was stained and unclean so I report this to onsite office and asked to be moved. That wasn't happening and instead they sent a bloke to sort beds and 2 cleaners to clean the caravan. 5.30pm they got it looking better than it was. Today my 2nd day early morning a security guard knocks with a clipboard asking me to rate the caravan so I give it 0 and explained why. Then 4.30pm the carbon monoxide alarm starts blaring out so I ring the office to be told the maintenance man will attend. 5.30 I ring back asking if maintenance was still on his way and I was reassured he was and he's working until 6pm..I was told there office doesn't close until 7pm so at 6.40 when no maintenance engineer attending to check out this carbon monoxide alarm I decided to ring the office seen as they don't close until 7pm. 15 telephone calls and they didn't answer the phone. Anyone who's stayed on sunset knows the distance walking to main office especially been at the far back, it's a good hike the office would have been closed by time I got there. I feel I'm deliberately ignored because I voiced an opinion on the state of this unclean caravan. I believe they had no intention of helping me with this carbon dioxide machine because I voiced an opinion on the cleanliness of this van. 4.30 it was reported, they had ample time to help. Disgusting service all round!
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