Booked a holiday and took out insurance and luckily I had taken out insurance or so I thought. Contacted sun holidays to tell them I would need to cancel as there was a death in the family they told me to send a copy of the death certificate so my partner sent it to them got a message back saying they could not open it so I sent it from my phone they confirmed that they had got it and they would forward it to the relevant department and I would get a reply within 2 days weeks later I phoned and they said it had been sent to the relevant department and I would get a reply the next day 3 times I was gobbled of with this reply now another 2 weeks have passed so I will need to contact them again. It was bad enough with losing a family member and having to send a copy of death certificate just felt like they were saying I had told them lies So basically the insurance you pay for is really worthless
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