I never imagined I’d have to write something like this.We had been looking forward to a family holiday with Club Mahindra—time to rest, reconnect, and simply be together. Unfortunately, life had other plans. Just before our check-in, my wife fell suddenly and seriously ill, making it impossible for us to travel. Health, as we all know, is never a choice.We informed Club Mahindra before check-in, shared medical details, and cancelled in good faith. The booking was later allotted to another member, which meant the resort did not suffer any loss.Yet, despite this, our hard-earned holiday entitlement was deducted. The explanation given was “recent management or policy changes”—policies that were never communicated when we became members, and certainly not something a family expects to face during a medical emergency.What hurt the most wasn’t just the loss of holidays. It was the feeling of being treated as a number, not a human being.Timeshare memberships are built on trust, long-term relationships, and the promise of care. Penalizing a member for falling ill—while reselling the same booking—feels deeply unfair and devoid of empathy.I have escalated this matter to the Ministry of Tourism, Government of India, in the hope that no other family has to go through this during an already stressful time.Membership ID: 389656validity : 01/07/17-30/06/42Tagging leadership with the hope that compassion and fairness still guide decision-making: Sometimes, doing the right thing matters more than policy. I sincerely hope this is one such moment.
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Club Mahindra Holidays is an Indian travel company founded in 1996.