Extremely disappointed with Club Mahindra.I was able to book one confirmed night and one waitlisted night using the points available in my account. I even called customer service to reconfirm, and they advised me to wait until 30th October or keep checking for availability on the app.I kept monitoring the app as suggested, and one morning I saw that rooms had opened up. However, my booking wouldn’t get confirmed. I decided to cancel and rebook, only to find that my points were not credited back after cancellation — leaving me unable to book the available rooms.When I called again, I was told that I “didn’t have enough points” and that it was a system glitch. This is completely unacceptable — especially since I had called earlier and received confirmation from their team to wait. I have proof of both the conversation and my actions, which clearly show that the error was on Club Mahindra’s side, not mine.What’s worse, a similar issue occurred last December, and I was assured then that it wouldn’t happen again. Yet here we are — facing the same frustrating situation.I am beyond disappointed with this level of service and repeated technical failures. I sincerely urge others to think twice before investing in this kind of membership. What should have been a relaxing holiday experience has turned into unnecessary stress and disappointment.#ClubMahindra #CustomerExperience #SystemGlitch #HolidayDisappointment
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Club Mahindra Holidays is an Indian travel company founded in 1996.