Hi Club Mahindra Team,
It is with great disappointment that I am writing this letter to you. Being a Club Mahindra paid member, I booked my holidays in Gangtok, Sikkim, well in advance, rather the day when the booking open for the said date. I have been planning this family vacation from quite some time and was eyeing for the booking window to open and that is how I did the booking.
Subsequently, I did the booking in 03 resorts of Club Mahindra on different dates on our vacation. Once, the booking was confirmed, I proceeded for Flight booking and other planning. Flight booking is exactly aligning with the resort/hotel booking.
The issue occurred when I got below communication from Mr. Suresh about cancelling the booking in one of the resort citing a reason, which is completely Club Mahindra’s purview.
Still, I tried to absorb the new changes and tried the modified booking but since I got this information for change a day back, now we have 02 problems: Rooms are not available for entire period and the points to book the resort is too high.
In both the ways the loss is just mine.
Apparently, Club Mahindra has completely turned their hands down, now the problem is only mine. Club Mahindra is conveniently not taking any responsibility for this, even after the problem is from your side not mine.
I have the confirmed flight ticket amounting to almost INR 88k, changing or cancelling will cost me a fortune now. If I go there, I do not have a clue where do I stay with my family for the days when rooms are not available.
More so, the point which I had saved, in 1.5 years, for this vacation and another one possibly, is not enough even for this vacation. I am being told that I have to buy more points to book resort for same time and same resort. Again the loss is mine as I have to pay extra money for additional points.
This is unprofessionalism at it highest, and not only a bad customer experience but also incurring a financial loss to customer around 1 lacs, just because Club Mahindra is at fault.
AK
Member ID: 3022097
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Club Mahindra Holidays is an Indian travel company founded in 1996.