I signed up for a monthly membership at Club Pilates. I took one paid class immediately following a complimentary intro class.I went to sign up for classes the following week and could not get into a single class. I was waitlisted for all the times I could go. By Sunday night I was still waitlisted #7 for the following day, so no guarantee I could get in, which doesn’t work for me or my schedule (especially at the high cost they charge).I decided the studio was not for me after reviewing the class times closer and being waitlisted for multiple classes. I was getting anxious and frustrated by the experience.I asked the studio to cancel. I knew upon signing I was entering into a 3 month contract (big mistake). They said I could cancel for a $100 fee (ridiculous after taking one single class). After much discussion, I asked them to waive the cancellation fee, which they did. But they said they would not return my first month’s payment of $175.I reminded them I only took ONE paid class. They refused. Now, I admit I am at fault by signing a damn contract. But businesses need to adapt to people's needs too. It’s not the right studio for me (especially given their response), and I can’t believe they think it’s acceptable to keep $175 for ONE class. That's terrible business behavior.I have heard from other people they have trouble getting into classes too (feels like they sell more memberships than they have space for). And then they refuse to refund you. Be very careful with this business.
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Club Pilates studios offer low-impact, full-body workouts with a variety of classes that challenge your mind as well as your body.
