If I could give this place a zero, I would. I signed up for the unlimited class membership @ $206 per month. What they don't tell you is that each time you book a class and then have to cancel, they charge you $20, even though you pay for unlimited classes. I even cancelled through the app to allow someone else to have my spot, and they still charged me the same amount that they charge for those who just don't show up, which I think is very poor service. Due to a medical issue that prevents me from exercising some days, I ended up paying between $230 and $260 a month after all was said and done. Then I found out that I could get personal training twice a week with a certified trainer and nutritionist through a local gym for the same price! So, I called to cancel Club Pilates, only to be told that I had to physically go in to sign papers. When I arrived on a Monday afternoon during hours of operation, I was locked out, and nobody answered my knocks or phone calls, so I sent an email explaining that I was there and requesting cancellation in writing. They responded a few days later and said that was not acceptable and that I needed to go back. Their excuse was that someone was sick that day so they couldn't open. I'm not sure that I should be inconvenienced due to their mismanagement, but that's what they said. I asked for the owner's contact information and was denied. I was told that the owner would reach out to me, instead, but that never happened (no surprise there). On top of that, they said they will charge me for one more month once I cancel so that "I can still access the gym as often as I'd like!" I told them I was not interested in another month's access. But apparently, that's hidden in the small print of the contract. This place is not out to improve the lives of their customers. They are out for themselves and your money, and they will screw you out of money anyway they can. DO NOT SIGN. There are much better gym options.
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Club Pilates studios offer low-impact, full-body workouts with a variety of classes that challenge your mind as well as your body.
