I was so excited to sign up at this brand-new studio in South Pasadena. The sales person sold me on the variety of classes offered and a great schedule. However, when I looked to see the schedule online it was not published. When I asked about this I got this reply: "Open 7 days a week. We have 7 different class formats and 3 levels, which means we have something for everyone and continue to challenge you as you progress." I was very clear with the salesperson that I had been practicing pilates for 8 years and was looking for more of a challenge. She assured me they would have a class for me. I quit my previous studio, got the unlimited package, and couldn't wait for them to open. The first month the only classes offered were intro classes for perspective members and level 1 classes that were so painful, I couldn't stand it. It was like being a high school student forced to repeat preschool. When I complained about the schedule, I was assured more classes would be added "in two weeks", not true. Level 1.5 was added after one month. I was never given a clear answer as to when Level 2.0 would be added, so I called around and here's what I found out from other pilates locations. All Club Pilates start with only Level 1.0 classes. They add other levels and other varieties of classes "as membership progresses" which means they add them whenever they want. The sister location to S. Pas is Pasadena. Same owners. They have been open a year, and still don't have level 2.0. When I asked to freeze my membership until they have 2.0 I was told I have to pay them $15/month to freeze, so another $180 per year in hopes they finally offer what I was actually sold on. The other option they gave me was to go 1/2 hour out of my way to the Pasadena location. So, waste my time and gas money for the great privilege of being lied to. I don't think so. So I told them I was canceling my membership, only to be told I have to pay for another month of beginner classes before I can cancel. I HIGHLY recommend for anyone to stay away from these franchises, they have unethical sales practices which they do not even try to rectify. They are ruled by a corporate group that is terrified of being sued and for whom the bottom line is all that matters. Why go here when there are so many wonderful pilates studios owned by people who cherish their clients? You have been warned.
Claim your business profile now and gain access to all features and respond to customer reviews.
Club Pilates studios offer low-impact, full-body workouts with a variety of classes that challenge your mind as well as your body.
