This Car Rental is a dangerous scam! I rented a car with this company through a third party travel agency; Economy Booking. I was advised the Car Rental Company was called Clubs Rental in Orlando, FL. In plain black and white print, I was assured that I had purchased a rental car with full protection protecting me from costs should there be any damage to the vehicle, the glass, tires car explained what NO HIDDEN FEES AND defined in print, what FULL COVERAGE meant! I photographed this statement.
Clubs Car Rental elects to use third party booking company in order to procure additional business for their unknown and shady business. Then, once they have the reservation and compensation from the third party booking, the renter (me) is transported to their (third world country parking lot and trailer with male employees who barely spoke English) and then subjected to absorbent charges, scare tactics, untruths and complete disregard for a travelers care and wellbeing.
When finally at the trailer lot to pick up my rental car, a fella advised me that I did not haver accident insurance, I showed him the photograph from Economy Booking that stated that I had purchased a car rental with FULL PROTECTION. He said that was a third party and that I had to pay $35 per day total $433.34) for collision coverage or that I could simply return to the airport.
However, It was almost nightfall, I was traveling alone, in another State and in an unfamiliar vehicle. So, I paid the price to get on the road as I had a two, plus hour drive ahead of me.
There was a sign on an 8X10 plexiglass frame indicating that there was a toll (Sunpass) tag in the vehicle and that tolls were included with the car rental.
I overheard two customers also complaining that they had used a third party booking company and were also being charged exorbitant insurance fees . Some of these unfortunate families had small children waiting in this deplorable office and surroundings waiting to get to Disney World. Their poor parents had to pay the fees or be returned to the airport at nightfall. Additionally, there were customers having the same issues when I returned the car; being advised of very hefty hidden charges. Additionally, when I eventually returned this dirty, cigarette smelling (with a burn hold in the front seat), I overheard two customers experiencing the EXACT same scam!! Their faces said it all! They were exasperated, scared and felt intimidated. Most were traveling with small children (Disney World bound)
I called the main office which turns out to ne only a call center) to explain the my booking included insurance coverage. The man I spoke with said that he thought the insurance charge per day was $25 not $35. I advised the fella at the trailer desk of this and then saw him on his cell phone - I was able to view his text messages with the man I had spoken with and it verified the amount of $25 per day (green text reading that he advised "Sherry" that he had told me the cost of insurance coverage was $25 per day) I spell my name Cheri) The threatening and obstinate fella said he couldn't charge $25 because it was a "special" that he would no longer honor. I asked to speak with a manager and he said the decision was his as he was in charge! He then, actually told me to return to the airport or pay the fee. It was almost nightfall, this place was horribly frightening, I was in a state that I was unfamiliar with, I was alone and about to drive a small, dirty, unfamiliar vehicle and had a two and a half hour drive ahead of me!!! I elected to pay and get out of that place.
This is a company based in the country, Greece making a fortune off unsuspecting people by using a third party booking company and by providing the booking company with false information in order to secure rentals for their business
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