Review Time
This Car Rental is a dangerous scam! I rented a car with this company through a third party travel agency; Economy Booking. I was advised the Car Rental Company was called Clubs Rental in Orlando, FL. In plain black and white print, I was assured that I had purchased a rental car with full protection protecting me from costs should there be any damage to the vehicle, the glass, tires car explained what NO HIDDEN FEES AND defined in print, what FULL COVERAGE meant! I photographed this statement.
Clubs Car Rental elects to use third party booking company in order to procure additional business for their unknown and shady business. Then, once they have the reservation and compensation from the third party booking, the renter (me) is transported to their (third world country parking lot and trailer with male employees who barely spoke English) and then subjected to absorbent charges, scare tactics, untruths and complete disregard for a travelers care and wellbeing.
When finally at the trailer lot to pick up my rental car, a fella advised me that I did not haver accident insurance, I showed him the photograph from Economy Booking that stated that I had purchased a car rental with FULL PROTECTION. He said that was a third party and that I had to pay $35 per day total $433.34) for collision coverage or that I could simply return to the airport.
However, It was almost nightfall, I was traveling alone, in another State and in an unfamiliar vehicle. So, I paid the price to get on the road as I had a two, plus hour drive ahead of me.
There was a sign on an 8X10 plexiglass frame indicating that there was a toll (Sunpass) tag in the vehicle and that tolls were included with the car rental.
I overheard two customers also complaining that they had used a third party booking company and were also being charged exorbitant insurance fees . Some of these unfortunate families had small children waiting in this deplorable office and surroundings waiting to get to Disney World. Their poor parents had to pay the fees or be returned to the airport at nightfall. Additionally, there were customers having the same issues when I returned the car; being advised of very hefty hidden charges. Additionally, when I eventually returned this dirty, cigarette smelling (with a burn hold in the front seat), I overheard two customers experiencing the EXACT same scam!! Their faces said it all! They were exasperated, scared and felt intimidated. Most were traveling with small children (Disney World bound)
I called the main office which turns out to ne only a call center) to explain the my booking included insurance coverage. The man I spoke with said that he thought the insurance charge per day was $25 not $35. I advised the fella at the trailer desk of this and then saw him on his cell phone - I was able to view his text messages with the man I had spoken with and it verified the amount of $25 per day (green text reading that he advised "Sherry" that he had told me the cost of insurance coverage was $25 per day) I spell my name Cheri) The threatening and obstinate fella said he couldn't charge $25 because it was a "special" that he would no longer honor. I asked to speak with a manager and he said the decision was his as he was in charge! He then, actually told me to return to the airport or pay the fee. It was almost nightfall, this place was horribly frightening, I was in a state that I was unfamiliar with, I was alone and about to drive a small, dirty, unfamiliar vehicle and had a two and a half hour drive ahead of me!!! I elected to pay and get out of that place.
This is a company based in the country, Greece making a fortune off unsuspecting people by using a third party booking company and by providing the booking company with false information in order to secure rentals for their business
I strongly advise against using this car rental service as it feels completely dishonest. My flight was cancelled, and due to the new arrival date, I had to cancel my initial reservation. This service was the only one with an available vehicle, and I quickly learned why. Like many others who had a poor experience, I was told I had to buy their insurance and toll pass. If you drive through a toll without their pass, they impose a $30 fee for each toll. My reservation skyrocketed from $713 to $1979! They essentially force you to either pay an outrageous amount or cancel your booking. I cannot recommend this car rental service.
Do not use this car rental company because it is a complete scam of a company. My flight was cancelled and due to the knew date of arrival I had no choice but to cancel my original car rental reservation. This place was the only car rental with an available car. I found out the hard way why that was. Just like most people who had a negative experience with this company they told me I had to purchase their insurance and toll pass. What I mean by force is if you drive through a toll without their toll pass they charge a $30 fee for every toll you go through. My reservation went from $713 to $1979! They force you to either pay a ridiculous price or cancel your reservation. Do not use this car rental company.
This place is a scam. Offers low prices online then you get there and they say you have to have $500000 car insurance or pay their insurance which is $$50 a day. Nobody carry’s $500,000 insurance on their regular vehicle so they know what they’re doing to scam you
Clubs car rental is a scammy company that offers rock bottom prices thru some online portals like Kayak. However once you are at their office, they pile on a bunch of added charges on top(They call it mandatory, but will not give it in writing or in any recorded format). Some examples of such mandatory charges are toll pass(even if you have one of your own), high priced mandatory insurance with super high deductible etc. Go with one of the more reputed companies to avoid the hassles and a severe price shock once you get there(4x!). Two things should alert you about their operations as soon as you get there - The run down look of the office and the compound(You have to wait outside in the yard, not in the office while the previous customer is being serviced, perhaps for you to avoid watching the other being taken advantage of) and the fact there is a prominent sign that they can refuse service to anyone. AVOID AT ALL COSTS!
Terrible Experience.They overcharged me and refused to refund, claiming I had already accepted the charge.They didn’t show up to pick me up at the airport, couldn’t be contacted, and when I called, I was asked to leave a message.In the end, I had to take an Uber myself.Then I was left waiting for over an hour for the staff to arrive.My rental was scheduled for 8:30 AM, but I didn’t actually receive the car until 10:20 AM.While I was at the counter, I noticed that the phone was constantly ringing, but the staff didn’t answer — probably customers waiting for the shuttle at the airport.Those 40+ recent positive reviews are fake.This company doesn’t have that many customers or cars — only a little over 10 vehicles available.Don’t be fooled by the cheap price. Avoid them and go with a reputable rental company instead.
SCAM SCAM SCAM.Priced lower and when you arrive you will not get what you paid for and you will be asked to pay at least double the price for additional stuff. Just go with Hertz, Alamo, Dollar or any other bigger rental company out there and dont waste time and money. You will not get back your reservation fees, they will offer you to reuse the amount anytime later - which you do not want at all anyway.
Rented a Tahoe for 800 USD, when arrived they presented me a RAV4 + additional cost. Tahoe was 2500USD. I refused to take the car and pay the additional cost - went back to the Airport to take another car which was half of the cost that Clubs wanted. The worst club in this world. Just dont rent anything from them - not recommended at ALL !!! Just go with Hertz, Alamo and others and get a fair and real car.
Without doubt the worst rental car company i have ever used. Having flown in from the UK only to be told they let my reservation go. No refund, won't speak to you other than what's app text. Save yourself a load of hassle and avoid these jokers.
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