I purchased through their online website and, upon delivery, the package showed signs of tampering and the watches I had ordered were missing.I contacted customer service, and Ms. Elena was extremely helpful and quick to respond, clearly explaining how I should proceed to report the issue. After submitting the required documentation, CLUSE offered me the option of either a refund or a replacement order.I chose to have my order shipped again, and this time the package arrived complete.Based on my experience, I consider the company and its customer service to be very reliable and helpful. I will definitely purchase again through their online website.
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