cluse.com

3.2
3.2 Based on 180 reviews

...

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Traci Downes
Return watch tax not paid by Cluse so on its way back to me

Bought a watch for my husband for Christmas which was slightly too small so requested an extra link, they gave me a cost then said actually we don’t do spare links for that model. I returned watch with tracking and although DPD emailed them several times regarding a customs charge they ignored emails, I even contacted them and they said I’d have to deal with it but customs wouldn’t give me any information as they had emailed Cluse, the parcel is now being returned to me so I’m £100 out of pocket for a watch that’s too small and £12 postage charges, AVOID THIS COMPANY AT ALL COSTS, should have listened to all the negative reviews

1
Date of experience: Jan 13, 2026

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