I ordered a replacement strap for my wife's La Boheme watch. I had to change the size and sent it back and at the same time paid for the replacement strap. Almost a month later the replacement strap has not been sent nor have I been refunded for the original strap even though it has been delivered back to Close. Email requests are met with an automated response and no follow up save to refer you to a non-existent chat line. Hopeless.
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