I have owned two watches over the last 3 years and have never had a problem with either of them. Was given another watch as a Christmas present this year which was defective and had a fault within the dial. I did have trouble trying to get in touch with the company's customer service. When I finally did get through, the company sent out a completely new watch and didn't require me to send the defective one back. Received the new watch the next day. Overall, I'm very happy with the service but took a star off because of the trouble I had contacting their customer service over the two week period.
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