I ordered my watch for Black friday (22nd of November) and I received it at the beginning of February. I contacted them several time via email, Instagram and Facebook but I only had an answer at the end of January.First they told me that they didn't send my parcel because the machine didn't recognise my address. They didn't say anything about the backlog. I called them several times because I had absolutely no information and each times I had a different answer (someone told that I would never receive my watch and that I should ask for a refund, or that I should add an extra 20 euros ie the full price of the watch if I wanted to have it within 5 days, so that meant they still had it in stock). The lady told me that they couldn't apply the promotion because it was not Black Friday anymore which is crazy because it is not my fault if they didn't send it earlier. I was also told that it happened to many people and that we will never recieve it I understand that they got overwhelmed with Black Friday orders but this is not an acceptable way to treat their customers. Some ladies at the customer service were really nice and they were trying to be helpful but they couldn't do much.I had to threaten to write a letter and talk to a lawyer for them to take action. It just took one nice lady to cancel the order and to place it again. That simple. And it took me almost three months to receive it after I fought for it and I spent 30euros in phone bill. They're good to send free watches to Instagram influencers but that's it. Absolutely no professionalism. Never again.
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