We turned to a storage service expecting basic care and accountability. However, when our items were returned, one large box was completely missing, and another item was damaged. The total value of what was lost or damaged is approximately $1,300. When we submitted a claim, the company offered only $80 in compensation, citing that anything more wasn’t possible because the items were 'not insured.' This reasoning is unacceptable. Insurance is intended for unpredictable events, not for failures in inventory management and handling. Losing a customer’s belongings is not an 'unforeseen circumstance'; it indicates a failure in operations and responsibility. If the company’s policy is that customers must bear significant losses when the service itself misplaces or damages property, that raises serious concerns. It suggests a lack of accountability, insufficient safeguards, and a claims process that favors the company rather than the customer. We trusted them to store and return our possessions but ended up facing a considerable financial loss and no viable recourse. A $1,300 loss paired with an $80 payout is indefensible, and customers deserve better protection and transparency. We’re sharing this experience to inform others about potential issues that may arise when using this storage service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Clutter is the most convenient way to move and store what matters. Our services are available in 6,500 cities across the U.S. Clutter’s professional moving experts use proprietary technology to deliver a 5-star experience, helping customers safely move and store their belongings. Clutter is a one-stop-shop, providing the most affordable, flexible, and reliable services for people during important moments in their lives.
Smart Storage: Our on-demand storage service means our professional moving experts come to you, pack and store your belongings, and return them whenever you want. Clutter photographs and categorizes each item in your catalog, so you always know what you have in storage. You can request any items back with the click of a button, and Clutter’s professional team comes to you. With a variety of storage options from 5’x5’ to 10’x50’, you can pick the size that best fits your needs.
Moving: Clutter’s professional moving experts provide high-quality local moving and packing services to you. They help you disassemble furniture, pack, and load your items safely into a Clutter moving truck. With Clutter’s account portal, you can track the progress of your move, get to know your movers, and see when they have finished your move. They offer flexible moving options, so you can also choose to pack your items yourself.See more
